I seldom contact tech support. You know why. But I was trying to back up my "cloud" data after I was spooked by a server outage and Thunderbird was unable to connect successfully to ATT Yahoo!. Being a Linux user I didn't expect to find information directly addressing my system but didn't expect that I'd have to lie about my OS to get to the server settings. When they didn't work anyway, I decided to send a comment, but ATT has shut off email commments for "efficiency for its DSL customers". So I tried the chat. After 12 minutes or so, I received the typical:
"My name is" and "I am very sorry for the inconvenience this email issue has
caused you. I'd be glad to assist you".
After some unconnected questions and answers like:
"What browser are you using?"
(me: I'm using Thunderbird to access email)
"I know that. Even if you are using Thunderbird you are still using a browser to access it."
I received the suggestion to contact "our ConnecTech department", but "there could be possible charges for the ConnecTech" so "I suggest that you contact your Thunderbird's technical support group so that they can assist you in this issue. ....... Web Support is also available ..... http://www.apple.com/support/. (me - Thank you. I do not run Apple equipment.)The agent's response:
"Thunderbird is created by Macintosh just like Apple. We value your business.
Thank you for choosing AT&T DSL service. Take care and have a good day!"
Like I said, I seldom contact tech support.
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